In 10 days time I will be hosting a breakfast round-table event focused on building a case for Robotic Process Automation so I've spent much of the last couple of weeks discussing the topic with my network.
Today I met with a Finance Transformation Director regarding the benefits of RPA and I was keen to hear her views on the trend-cycle which is only elevating furthermore in the wake of Brexit and new technology.
In her opinion, this is the order in which she ranks the benefits of RPA:
1. Tighter controls and revenue protection.
2. Productivity from FTE is improved.
3. And surprisingly, cost reduction.
With Brexit fast-approaching and the uncertainty associated with it, the UK recruitment market is predicted to become candidate led with access to talent diminished. To help curb this, organisations are turning to ‘new’ technology to automate and digitalise.
In the view of the Transformation Director I met earlier, having worked in a number of sectors and organisations driving finance automation, the least take-up of RPA within most businesses is actually within the Finance function and the highest take-up being with Customer Services and IT functions.
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